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Registration Questions:
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Do I need to register to use this web site?
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Anyone is welcome to browse and search for items. If you see something you would like to bid on, or have something you would like to sell, you will first need to become a registered user. Registration is Free and Easy!! You will only need to register once. Once you register, an e-mail will be sent to you automatically to the e-mail address used to register. You must click the link in the email to activate your account.
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How do I register?
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To register, simply click the register link in the top menu on any auction page. When you get to the registration form, simply provide the appropriate information, read the terms of service at the bottom of the page, then click the register button. An email will be sent to you automatically to the address used to register. To activate your account, you must click the link provided in the e-mail. Be sure to keep your username and password, as you will need this to login and bid or sell. Passwords are case sensitive, so if you enter your password in capital letters when registering, you will have to enter it the same way each time you log in.
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Do I have to buy or sell anything to use this web site?
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No, you are not obligated to buy or sell anything after your register to use our website.
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Is there a registration fee?
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No, there is not a fee to register as a user.
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Bidder Questions:
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How do I bid on an item?
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If you have spotted on item you would like to place a bid on you can do so quickly and easily by following these steps:-
(1) Login to your account – If you have not registered, please do so. It only take approximately 5 minutes.
(2) Visit the auction description page of the item you would like to bid on.
(3) Go to the bottom of the auction description page you will see a “bidding box”, you can use the shortcut link to the bidding box if you wish.
(4) Enter your bid amount. Please note, the bid must be above the minimum bid required.
(5) Next, click on the “Place Bid” button to submit your bid.
(6) You will then be asked to confirm you bid, once you have done so your bid will be entered, if successful you will receive an e-mail confirming the bid you just placed. If you are outbid by another bidder, you will receive an e-mail informing you that your bid was outbid by another bidder and you will be given the opportunity to revisit our website to enter a higher bid.
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What is a proxy bid and how do I place one?
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Proxy bidding can aid your chances of winning an auction and help avoid you being outbid at the last moment. Remember, when placing your first bid on an auction, place a proxy bid at the maximum amount you are willing to pay for an item. If another user places a bid on the same auction, the system will automatic bid on your behalf until your maximum bid amount has been reached. With proxy bidding, you as the bidder will always pay the lowest possible price for an item.
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What is Buy-It-Now?
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Buy-It-Now allows bidder's to purchase an item instantly for the price set by the seller. If you see an item you which to buy and you agree with the price, you can click on the “Buy Now” button which is displayed on the auction details page to purchase the item. After clicking on the button you will be re-directed to a confirmation page. Once you purchased an item, it will end the auction listing UNLESS the seller has multiple of the same item for sell.
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If I win an auction, how do I know who or how to pay for it?
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When you win an item you can either wait for the seller to invoice you, or if they have listed payment directions in their auction, pay for the item as directed. You can view your purchase and seller contact details by clicking the bidding button in the members area. Scroll down to Items Won section and click the "See all items in details" button. This will show you all items won and your sellers contact info. If you want to pay with PayPal and your seller accepts PayPal payments, you will see a "Pay with PayPal" button next to the item. Simply click that button to make PayPal payment immediately without waiting for your seller to contact you. If the seller does not accept PayPal, this link will not appear here.
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I saw an auction listing that violates listing policies. How do I report the seller?
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If you see an item that violates our web site listing policies, please let us know so we can deal with the issue accordingly. To turn in a violation just click the Abuse button in the members area. Enter the members username in the first box, and the item number and details in the second box. Click the submit button and we will look into the auction in question as soon as possible.
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What is a Dutch Auction?
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Dutch Auctions allows the auctioneer to sell multiple quantities of the same item. The bidder enters the maximum bid amount he/she is willing to pay for an item, and the number of items he/she wants to purchase. The highest bidder(s) will receive the available quantity for sale. The lowest bidders, receive zero quantity.
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What is Auction Watch and how does it work?
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The auction watch features notifies you of newly listed auctions which contain “keywords” you have chosen. For example if you are looking for a “Playstation 2” you could enter in those keywords from within your member’s area. Each time a new auction is listed containing the term “Playstation 2” you will be notified via this web-site. You can enter in as many keywords as you like.
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What is Item Watch and how does it work?
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The item watch features lets you keep track of an item without placing a bid on it. To watch an item, simply click on the "Watch This Item" link on the Item Description page. When you do this, you can track the item in the Members Area.
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What is Item Watch and how does it work?
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The item watch features lets you keep track of an item without placing a bid on it. To watch an item, simply click on the "Watch This Item" link on the Item Description page. When you do this, you can track the item in the Members Area.
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Seller Questions:
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Is there a fee to sell on this web site?
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To sell your products on our web site, we require you to register as a member of our network. For further details, please visit our site fees page. To visit this page, please "click here".
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How do I post an auction listing?
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To post an auction, first you must register. Posting auctions on our website only takes minutes and it is fast and easy. Here are the steps to Posting Auctions on our website. Click on the "SELL" link in the top menu of our website. When you arrived to the Post Auction section, you will be asked to complete 7 steps. There will be detailed information to guide you through each step. If you have questions about any step, please contact us. The last step allows you to preview your auction. After previewing it and everything looks okay, you can click on the Submit button to submit it live on our website. That's all there is to it.
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How do I edit my auction listing?
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To edit your existing auction(s), simply login to the Member's area and click on the "Selling" icon. This will bring up a list of your current auctions. Adjacent will be links. One will read "Edit" link. Click on it to take you to the Edit Auction page. From there, simply make any adjustments needed to your auction listing and click on the Submit button at the bottom of the page to accept the modifications. Remember when editing an existing auction, if you add any additional optional features, you will be subject to additional charges.
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How do I cancel bids on my auction listing?
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To cancel bids on your auction listing, simply visit the auction listing page and click on the "Bid History" link in the top section of the page. Once you are on the bid history page, you will see a "Remove bid" link next to each bidder. To cancel the bid, simply click on this link.
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How do I end my auction listing early?
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To end an auction early, you must first delete all bids (if any) on the auction listing. After deleting all bids, simply visit the Member's Area and click on the "Selling" icon or link to be taken to the "Opened Auctions" section. Adjacent to this section will be the following link "Remove". Click on it to delete the auction and it will be deleted instantly. Auction ending within 12 hours or less cannot be removed.
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Why are the image(s) in my auction listing are not showing up?
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Sometimes pictures do not upload correctly. This is usually to do with the file type of the picture, or the size being too large. Pictures must be JPEG format, and less than 300 kb, otherwise they may not display correctly, or not at all. If your pictures are not displaying, you will most likely have to modify your picture to be a smaller size and then try uploading again.
Another reason why pictures do not upload correctly is if the picture is formatted in the wrong palette. RGB (Red - Green - Blue) and CMYK (Cyan - Magenta - Yellow - Key) are two different palettes used for images. Our image resize software does not convert the CMKY palette, so pictures must be RGB. When an image is created in photoshop for example, you can choose it's palette. Most images are RGB, but there are some big images that are CMYK. CMYK can be converted into RGB with an image manipulation tool such as photoshop.
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My item sold. How do I send an invoice and track the status?
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To track sales and send invoices, click the selling button in the members area. Scroll down to the sold items section and click the "view details" button. You will now see all your sales and buyers contact info. New sales will have a "send invoice" button available. Click that button and it will automatically send you to the invoice details page, where you enter all the shipping and payment info. Click the send invoice button and it will send an invoice to that customer.
If you go back to the sold items section and click the "view details" button, you will now see that the user that you just sent an invoice to will display "invoiced". When you receive payment for that item, you can choose "paid" from the drop down menu and click the update button. This will save the status of that auction. Then when you ship the item, you can change the status to "shipped". This way you can see the status of all sold item on that page.
The invoicing feature will automatically include all items that a user purchases on one invoice , as long as none show invoiced. So if you have already invoiced a customer for an item, then they buy another item. You can combine these items by changing the status of the item(s) already invoiced. Do this by choosing "not invoiced" from the drop down menu of that item, then click the update button. Now when you send an invoice to that customer all items showing "not invoiced" will be included on that invoice.
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The bidder/buyer has not paid for an item, what can I do?
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If you have a buyer who fails to pay for an item, you can report this user and have the final value fee that was charged your account reversed. To report a non-paying bidder, simply visit the Member's Area and click the Abuse icon or link. Next, complete the form provided on this page. Be certain to provide the auction item number and brief details in the second box and click the submit button. We will contact the buyer in hopes of resolving the issue. If we do not get a response from the buyer, that member will be suspended and your account will be credited for the fee charged for the sale. If the buyer is not able to complete the transaction, the buyer will be given a warning and your fees will be refunded. Buyers can be suspended for only one non-paying bidder alert, depending on their history.
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How do I open a store and is there a fee to create my store?
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To open a store, simply log into the Member's Area of our web site and locate and click on the "Store" link. A page will appear that includes a form that you must complete to create your store. Once you have completed this form, be sure to click on the "Create Store URL" link to generate your personal URL to the store.
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If I list my auction in the Main Page Featured section, how long or how many times will it be shown?
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When you choose to list your auctions in the Home Page Featured Section, your auction listings will remain in this section for the full duration until it ends. Auction listings in the Home Page Featured section rotate evenly this way all auctions will receive equal exposure.
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Is HTML allowed in my Item Description?
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Absolutely! When posting an auction, simply click on the following icon < > and place your HTML coding in the "Item Description" box then click on the icon < > again to view the HTML looks.
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How long does it take for an item to appear in the web site's search engine after it has been listed?
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Auction listings appear in the auction search engine immediately after it has been posted and is live.
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How long does it take for an auction to appear in the web site's search engine after it has been listed?
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Auction listings appear in the auction search engine immediately after it has been posted and is live.
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Member's Area:
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What does the Bidding icon mean?
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The bidding icon " " when clicked will display the following:
1. Auctions You Have Bought Using The Buy-It-Now Feature.
2. Auctions You Have Won.
3. Auction You Are Watching.
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What does the Selling icon mean?
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The selling icon " " when clicked will display the following:
1. Your Auctions Listing That Are Opened.
2. Your Auctions Listings That Are Closed.
3. Your Auctions That You Created But Have Not Started.
4. Your Sold Auction Listings.
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What does the Bulk icon mean?
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The bulk icon " " when clicked will display the following:
Information on how to use our system bulk uploader including a Browse button that will allow you to upload a text file you created.
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What does the About Me icon mean?
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The about me icon " " when clicked will display the following:
A page that allows you to create your AboutMe page. Keep in mind that you can have an "AboutMe" page or "Store" page. You can't have them both.
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What does the Abuse icon mean?
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The abuse icon " " when clicked will display the following:
A simple form to complete when you need to submit an abuse report.
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What does the Classified icon mean?
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The classified icon " " when clicked will display the following:
A list of classified categories and a link that will allow you to submit and search classified ads.
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What does the Store icon mean?
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The store icon " " when clicked will display the following:
A form that allows you to create your personal store.
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What does the Details icon mean?
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The details icon " " when clicked will display the following:
Your personal account information in which you can modify if you need to. Keep in mind that if you are a verified user, your account will return to an unverified status and you will need to go through the verification process to re-verify it.
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Listing Guidelines:
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What happens if a seller violates the web site's listing policies?
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Most violations will generate warnings, repeated violations will result in account suspension. Depending on the severity of the violation, we reserves the right to suspend users without notice. Our policy is to cooperate with law enforcement for the purpose of investigating and prosecuting any illegal activity on our site.
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Copyright Infringements
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Most violations will generate warnings, repeated violations will result in account suspension. Depending on the severity of the violation, we reserves the right to suspend users without notice. Our policy is to cooperate with law enforcement for the purpose of investigating and prosecuting any illegal activity on our site.
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Duplicate Listings
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A copyright is the legal protection given to original works of authorship, including books, paintings, photos, music, video, software, and so forth. Copyright protection attaches to a work the moment it is fixed in tangible form (on paper, on video, and so forth) and prevents others from exploiting the work without permission.
Reports of copyright infringement will lead to us contacting the seller with information provided to us. If we are furnished proof or have reason to believe the seller is actually selling illegally reproduced products, we will end auctions and possibly take disciplinary action. Continued problems with a seller can lead to account termination and reports to law enforcement.
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Illegal Item Sales
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Multi Listing occurs when a seller posts more than 10 listings for identical items. The best method to list identical items is through Fixed Price or Dutch Item Auctions formats. Same items with variances in size and color are not counted as identical.
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Inappropriate Titles
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Giving your auction an inappropriate title is not permitted on our site. Inappropriate titles are any titles that do not accurately describe the item for sale. Auctions that violate this policy are subject to removal.
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Links In Auctions
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Linking to outside sites that offer to trade, sell, or purchase goods or services is not allowed. Linking to a description page is allowed as long as that page does not allow users to purchase or instruct them on how to purchase items outside of our auction site. This description page must not be linked to any other page than enables the user to purchase items, or instructs them how to purchase items outside of our site. Auctions that violate this policy are subject to removal.
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Pornographic & Offensive Items
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No pornographic items are allowed on our site. Items with nudity are only allowed in the form of art or antiques, and need to be categorized appropriately. Any pictures displayed must be modified as to not display any gender specific body parts. We do not allow the use of profanity or patently vulgar language. This includes the use of language that is racist, hateful, sexual, or obscene in nature in a public area. This policy extends to text within listings, About Me pages, or anywhere else on the site.
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Promotion Of Outside Sales
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Listings that attempt to make sales outside of our site are not permitted and will be ended without warning and auction listing fees will be credit back to the users account excluding optional fees.
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Shill Bidding
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It's not permitted to use secondary User IDs or other members to artificially raise the level of bidding and/or price of an item. This offense is a violation of our site's policy, as well as US and international laws. Violators will receive a warning for the first offense. Second offenders, will receive account suspension.
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Shipping Prices
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Sellers must clearly state shipping costs in auction, and this cannot be changed after auction end. If shipping cost is unknown seller must state estimated shipping cost in the "shipping and payment details" section. This cannot be changed more than 25% after auction end. After auction end if seller changes shipping cost outside the above guidelines without the buyer agreeing to these changes, the buyer has the option of backing out of the transaction with no penalties. The buyer can also turn seller in for violation of shipping prices policy.
The only exception to this rule is if the seller is shipping internationally, and state "email for quote" in the international shipping section.
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Credit Cards
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Credit cards can only be listed and sold if they follow these guidelines: Credit cards must not be valid. Card validity is obtained from the expiration date listed on the face of the card. Our site considers cards with expiration dates of less than a year old to still be valid, and a violation to list on our site. The expiration date must be listed in the auction in text form, a picture of the card only is not acceptable. Auctions that do not follow these guidelines will be removed.
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Feedback Solicitation
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It is in violation of our site's policy to solicit feedback comments from other users. Violators will receive an initial warning. Second offenders, will receive account suspension.
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MEMBERS AREA [